Households Facing Hardship

Central Government has provided councils with one-off funding (COVID Winter Grant Scheme) for the period 1 December 2020 to 31 March 2021 to support vulnerable families with children, other vulnerable households and individuals who have been particularly affected by the pandemic to ensure that they have the support they need to afford food, energy, water bills and associated costs.

Contact the Scheme to find out more about this and other support by calling 0800 407 1448 or 01926 359182 at

Christmas & New Year Opening Hours

  • Close at 5pm on Christmas Eve, and closed on 25, 28 and 29 December.
  • Close at 5pm on 31 December and closed on Friday 1 January.
  • Reopen from 4 January 2021 at 9am.

Advice is available for the many feeling the pinch in the run-up to Christmas. Go to for information.

Households struggling to pay bills or manage energy debt can call the Act On Energy helpline on 0800 988 2881 or visit for advice.

District and Borough Councils in Warwickshire can provide Self Isolation Payments to some residents who are self-isolating because of Coronavirus and need financial assistance. Contact your local council.

For more information and support for households facing hardship please visit

Download the WCC Hardship Support leaflet